People & Office Coordinator

About Us

Urban Jungle is here to change the insurance industry for good.

We’re one of the fastest-growing businesses in the UK, and we’re taking on one of the biggest and most outdated industries in the world. To keep doing that we need some amazing people to help us build the future of insurance, and we’d love you to join us on our journey.  

Urban Jungle was born out of frustration with how badly insurance companies were at using technology, and how little they understood what customers really needed. The result was insurance that was too expensive, too inflexible and in many cases not fair to customers. Urban Jungle puts the customer at the heart of everything it does, uses the latest technology to make insurance simple, fair and affordable, and helps us give our customers much more confidence in their financial futures.

All of this has meant we’ve already been able to help over 100,000 customers get better insurance and become one of the top-rated home insurance providers in the UK, with 4.8 on Trustpilot from over 5,000 reviews.  We’re currently focused on Home insurance, but we’re adding new products all of the time, and we’ve raised over £30m in funding to date to help us with our mission.

We also have a huge focus on people. We placed 1st in the TechRound100 2021, 12th in the Startups100 2021 and we won the “Best Employer Award” in the UK FinTech Awards 2021.

And the best bit? This is just the beginning.


About The Role

We’re looking for our first People & Office Coordinator to help us continue to offer a fantastic experience for our people!

In this role, you'll have the opportunity to get stuck into numerous areas of the employee lifecycle, from onboarding to L&D and performance management. Your aim will be to provide the necessary administrative and logistical support to ensure our people policies and initiatives run smoothly.

We're taking an office-centric approach to work at Urban Jungle, so it's important that we create the best possible working environment for our people. We'll look to you to ensure our workplace is somewhere the team feels comfortable and productive!
Doing this role in a growing business means you'll have plenty of opportunity to learn about the inner workings of a People & Talent function.

In this role, you’ll report to our People Manager, Alex Anderson.


Here’s what you’ll get up to:

  • You’ll act as the first point of contact for team members for people and office-related queries across the employee lifecycle, escalating where necessary.
  • Manage day-to-day office operations to ensure we create a fantastic place to work, including collecting deliveries, ordering furniture, office/kitchen supplies and IT equipment, seating plans, and space planning.
  • Support hiring managers with our pre-boarding and onboarding process to ensure new starters have a fantastic experience.
  • Ensure our onboarding material and relevant company web pages are kept accurate and up-to-date.
  • Support hiring managers with offboarding when required.
  • Alongside our social committee, plan and manage the logistics of an exciting calendar of annual events and activities for the team.
  • Facilitate the rollout of our L&D strategy by scheduling training initiatives, gathering feedback, suggesting areas for improvement, and keeping material up-to-date.
  • When it comes to appraisal periods, you’ll support the facilitation of our review calibration sessions.
  • Support with Employer Branding initiatives, including content creation for LinkedIn and researching relevant awards, events, conferences, and meetups.
  • When needed, support our People Manager with posting job ads, interview scheduling, and candidate management across Talent Acquisition.
  • Support with the implementation of new tooling to support our growth.

You've read this far! Here's what we need from you:

  • No experience is necessary, so long as you can demonstrate a genuine interest in People Operations / Office Management.
  • Highly organised with the ability to manage multiple moving parts of various processes and initiatives.
  • Strong written and verbal communication skills to communicate relevant updates and information to the team, craft copy for Employer Branding initiatives, and liaise with external parties where necessary.
  • A natural problem-solver with a test and learn mentality.
  • You sweat the small stuff and understand that the details matter.
  • You aim for extraordinary in everything you do - whether that be in planning activities for the team, or onboarding a new starter.
  • Ultimately, you’ll be a self-starter with the desire to build fantastic experiences for our people!

These requirements are a guide as to what we’re looking for, but if you don’t have all of the skills listed above, that’s okay! Please don’t let that hold you back from applying if the role excites you.


About Our Offer

We’re taking an office-centric approach to work (with lots of flexibility built-in) and the team is based in Oval, London.

In addition to our positive, open working environment, you can expect the following benefits of working at Urban Jungle:

  • A starting salary of £25,000.
  • A share of our successes. Every Urban Jungler receives share options that can increase alongside performance and growth.
  • An impact from day one. Our business is scaling rapidly. You'll work on ambitious projects, and your contribution will significantly impact the success of Urban Jungle now and in the future.
  • Dedicated development. Continuous learning and growth are part of our DNA. Our aim is to help you develop faster than any other business could. You’ll have a dedicated senior mentor, training on whatever you need to do your job well, and a dedicated personal development budget.
  • Well-being support. We’re committed to supporting both physical and mental well-being through a variety of initiatives designed to help you feel your best.
  • A commitment to our values. Our values inform our policies, processes, decisions, and actions. They are core to how we operate as a business.
  • 25 days paid leave, plus public holidays.
  • All. The. Fun. We regularly organise awesome socials and have some vibrant team communities like book club, foodies, and sports.

About Our Commitment

Urban Jungle is an equal opportunity employer and fairness and respect are at the heart of who we are and how we work. We do not discriminate based on race, age, ethnicity, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity or disability. We know that in order to build a truly successful business, we need a team of diverse individuals who can offer a variety of skills, experiences and perspectives.